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FAQ's   
1
What forms of payment do you accept?


We accept Visa, MasterCard, American Express and Discover. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our Web site.

visa mastercard amex discover


You can use a  gift certificate to pay for any item on our website. Simply enter the gift certificate code in Checkout. If the cost of your order exceeds the amount of your gift certificate, add credit card to pay the balance.
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2
How do I find my size?
We have many brand name shoes in sizes 4-20 and in widths from (5A)-6E).
  • For ordering, if you are familiar with the brand, order the size you would usually buy.
  • You may also use the "Shoe Finder" or search box to shop by color, style, brand, and price if desired.
  • To shop by your size simply find the "Shoe Finder" or search box on our homepage.
If you are unsure of your size, or your exact size is not offered ShoeMall offers these suggestions:
  • Shoes sizes increase an inch for every half size. A size 8 inch shoe is an inch longer than a size 8 shoe.
  • Shoe width guidelines:
    1. D width is a medium (M) width, this is the regular or average width.
    2. C width or a B width is a narrow width, if you go down a letter the width is decreased by an inch.
    3. E width is a wide width, every time another is added (i.e. EE to EEE) the width is increased by 4¼ inch.
  • Women's shoe width guidelines:
    1. B width is a medium (M) width, this is the regular or average width.
    2. A, AA, AAA, etc. are narrow widths, the more narrower the shoe, every A decreases the width by an inch.
    3. D, E, EE, etc. are wide width shoes, for every letter you go up an inch is added to the width, also for every extra (i.e. E to EE) an extra inch is added.
  • If you need a  size, and one is not offered, order the next size up (i.e. need 9, order 10)
  • If you need a narrow width and a narrow is not available, you may want to order one size down.
  • If you need a wide width and a wide is not available, you may want to order size up.
  • If one foot is larger than the other, order for the larger foot.
  • For women ordering men's sized shoes order 1 sizes down (i.e. women's size 9 = menu's size 7 .
  • For men ordering womens sized shoes order sizes up (menu's size 8 = womens size 9.
  • Some manufacturers only offer their shoes in European or UK sizes. Here, We help you by translating foreign sizes into American, with a sizing chart for that style.
  • If a style is not running true to size, ShoeMall will provide a fit recommendation.
Please order Euro size:
  • 36 (Fits 6 to 6-1/2)
  • 37 (Fits 7 to 7-1/2)
  • 38 (Fits 8 to 8-1/2)
  • 39 (Fits 9 to 9-1/2)
  • 40 (Fits 10 to 10-1/2)
  • 41 (Fits 11 to 11-1/2
ShoeMall does have a sizing guide available
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3
How long will it take to receive my order?

Most orders ship within 24 hours of receiving them.

Orders placed on a Friday, Saturday or Sunday will not be processed until the following Monday.

Holiday orders may take extra time.

FREE Standard shipping time is 7-10 business days from receipt of your order.
Items shipped Priority should reach you within 3-5 business days upon receipt of your order.
Items shipped Express should reach you within 1-3 business days upon receipt of your order.

Priority Shipping is available. In-stock items should be delivered within 3-5 business days upon receiving your order. The current rates for Priority Shipping are: One item $8.95 (AK, HI & all U.S. Territories $12.95). 2 to 6 items for $12.95 (AK, HI & U.S. all Territories $17.95).

Express Shipping is available. In-stock items should be delivered within 1-3 business days upon receiving your order. The current rate is $16.95 per item.
Absolutely!
Follow these 2 simple steps to get your ShoeMall.com purchase delivered anywhere in the world!
  1. Sign up for a special U.S. mailing address with our international shipping partner, Access USA.
  2. Return to ShoeMall.com and add your new Access USA U.S. mailing address to your account. If you are new to ShoeMall.com, simply register with your Access USA mailing address!
    Click here to learn more about Access USA

    AccessUSA 
Yes. During the order process, enter the name and address of the person you would like the package shipped to into the shipping information.
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4
Do I have to pay shipping on an exchange item?
The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "SmartLabel" as a return option. SmartLabel can simplify the return process and save you a trip to the post office ($6.95 will be deducted from your refund to cover shipping fees).
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5
What is your 110% Price Guarantee?

Our vast selection and its dedication to offering its customers the best value on the Internet are just a few of the reasons why you'll love shopping with us. And with our 110% Price Guarantee, we just made it that much easier to get the products you love at a fair price. If you happen to find your shoe on another web site for a lower price within 15 days of the purchase, we will refund 110% of the difference!

Here's how it works:

  1. The product must be the same style, color, width and size that was purchased in our store and be in stock and available for purchase from the competitor's site.
  2. The competitor's site must be a valid Internet retailer and cannot be an auction site or membership club. The product price must be advertised or published on the site.
  3. Special promotions or other discounts such as rebates, gift certificates, "buy one, get one free" and negative shipping from us or the competitor's site will not be used to determine the price difference.
  4. Promo codes or any other discounts will not be used from the competitor's site to determine the price difference.
  5. Taxes and shipping charges (if applicable) will be included in the price difference calculation.
  6. There is a limit of one guarantee claim per item, per order.
  7. This offer is valid for 15 days after purchase.
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